Returns Policy

FMG Electronics operates a strict 21-Day Returns policy.

This policy covers items bought from our online store and all goods must be returned unused, with security tag in the original packaging, in original condition and accompanied by proof of purchase (a copy of the confirmation email with order number). We offer this returns policy in addition to your statutory rights.

Return an Item by Post:

Should you wish to exchange or return an item, please return the item to the address below by registered post* within 21 days of receiving your order. All goods must be returned unused, with security tags in the original packaging, in original condition and accompanied by proof of purchase. Items presented in-store are only eligible for an Exchange – we cannot process a refund in store. Please see below. Refunds will only be made via the original payment method.

Returns Address: 2 William Street, Gardens, Kilkenny, R95 F227

Online Department: 

FMG Electronics are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.

The cost of postage is not covered by any refund or credit note that may be given.

Return a Web Order to FMG Electronics:

Alternatively, you may return the item(s) to our FMG Electronics, accompanied by the original receipt which would have been emailed to you when the order was placed, for a 21 Day exchange.

You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return.  The store cannot provide refunds on online orders.

Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.

Please note: Orders paid for using Stripe cannot be returned in-store, they must be sent by post for a full refund to be processed.

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